Taken from the roll call in the town’s own minutes. The minutes record who was not there and almost never why.
What was decided (6 motions)
6 carried, 0 recorded otherwise. Every motion below is printed as the minutes print it.
That the agenda for the March 6, 2025, Open for Business Sub-Committee, be approved, as presented.
Moved by M. Wilson, seconded by Hwang
Carried
That the Minutes of the October 21, 2024, meeting of the Open for Business Sub-Committee, be adopted, as presented.
Moved by M. Wilson, seconded by Hwang
Carried
That Report PED25079, dated March 6, 2025, respecting the Open for Business 2024 Annual Update (City Wide) and the accompanying presentation, be received.
Moved by M. Wilson, seconded by Hwang
Carried
WHEREAS, residents, small businesses, medium sized businesses including developers, and other entities that wish to do business within the city, must complete applications with the City of Hamilton to complete new construction, renovations, additions, alterations, and/or any type of construction on their residence or business location; WHEREAS, the City of Hamilton has fulsome back-office processes, often coordinated between staff across multiple sections and divisions, that are used to move applications through to approval in a timely manner; Open for Business Sub-Committee March 6, 2025 Minutes OBSC 25-001 Page 3 of 5 WHEREAS, the steps that a customer must to take within the application process may differ depending on the type of work they are completing on their residence or business location and may be unclear to the applicant; and WHEREAS, feedback from applicants has been received that the customer service experience, including communication with customers, may vary across the application process. THEREFORE, BE IT RESOLVED: (a) That staff be directed to report back to the May 29, 2025, meeting of the Open for Business Sub-Committee with an educational presentation outlining the current customer journey for a resident and/or business owner seeking approval for a permit for alteration/renovation/construction on their home or business and that this presentation outlines the procedures, subsequent customer touch points that they would interact with at the city, and feedbac
Moved by Hwang, seconded by M. Wilson
Carried
That the rules of order be suspended to allow for the introduction of a Motion respecting Mapping the Customer Journey for Residents and Business Owners Seeking Municipal Incentives Grant/Loan Programs. Result: Motion
Moved by Hwang, seconded by M. Wilson
Carried
(i) That staff be directed to report back to a future Open for Business Sub-Committee with presentation outlining the current customer journey for a small business owner navigating the municipal incentives grant/loan program(s). That this presentation outlines the procedures, subsequent customer touch points that they would interact with at the city, and feedback from recent applications; and (ii) That staff be directed to report back to a future Open for Business Sub-Committee, with a report outlining any gaps within the customer journey, including feedback from the local business improvement areas, small business owners navigating the process, and other vendors participating in the incentives program(s) and identifying innovative solutions and action plans, including required resources, on how to provide a best-in-class customer experience in line with the City of Hamilton’s corporate pillar of providing sensational service. Result: Motion